Refund Policy
Returns & Refunds
Please refer to the Everything Extras Membership Scheme Terms and Conditions for specific details regarding returns, exchanges, and refunds for orders involving points redemptions, coupons, vouchers, or other rewards derived from the Membership Scheme. These orders are subject to additional terms that are outlined in the Terms and Conditions, which take precedence over the general returns policy.
For All Other Purchases
Unwanted items may be returned for a full refund within 14 days from the date an order was received. Please note we will refund the cost of the item but not the delivery cost, unless returning the complete order. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us - in approved cases we will issue a return label.
Our returns policy is extended over Christmas meaning orders placed on or after the 1st December, returned still in their original packaging, with tags/labels and unworn will have up to 15th January of the next year to be sent back to us. All items whether they do not suit your requirements or are damaged must be identified within this time.
Unfortunately, we cannot accept returns on any underwear, swimwear or earrings at any time due to hygiene reasons. Such items cannot be returned unless a faulty or incorrect size or style was sent. We kindly ask that you thoroughly check the size labels, and product codes and also check for any faults before trying them on.
Parcels must be sent back via post only, we do not accept returns in person to our distribution centre. All parcels returned in person, not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase from or return items to. All items returned must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact -except for items where packaging or labels were not provided by Everything5pounds.com.
We strongly advise that customers inspect their order upon receipt of the parcel for any manufacturer's defects that could have possibly been missed throughout the checking process. We have a dedicated Quality Assurance team, however, some errors can sometimes be missed, so it is highly advisable to apply checks before using a purchased item.
Pre-paid return labels are only sent to UK customers if they receive a wrong, damaged or manufacturer’s faulty item. Alternative procedures apply to customers outside of the UK. Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt (ideally including a tracking number) must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt. It is the responsibility of the sender to open a claim for any parcel lost in transit with the courier.
You may use the original packaging if you still have it. If not, please pack your items securely in any packaging material suitable. The parcel can be rejected if parcels are returned damaged due to insecure packaging.
Full valid order details along with refund instructions must be included within each returning package to be processed correctly. For example, you must include a cover note stating your full name on your account, the order number returned and the items from the given order that are being returned. Alternatively, you can make a copy of your packing slip and highlight which items from this order you are returning and your request for a refund. Parcels can be held or rejected by the returns department and not processed if the received parcel cannot be identified by the details provided within the package. All refunds will be processed between 3- 5 working days after receipt of your parcel arriving in our warehouse.
Everything5pounds follow specific guidelines from our manufacturers about our shoe sizes. Our general shoe sizes range from a size 2 and 2 ½ to size 8 (41) for women and up to size 12 (45) for men. These sizes are advised to be the EU equivalent to a size 35 (size 2) – 41 (size 8). Kindly read through our customer reviews and also product description to get a better understanding of the shoes fit. You are welcome to email us at sales@everything5pounds.com and request assistance.
Please contact our customer services team to discuss a return here.
All items sent back to us via post must be within the 14 days policy and can be sent to:
Fiver London Limited
Unit 44 Yardley Business Centre
Miles Gray Road
Basildon
SS14 3GN
Undelivered parcels:
If an order is not received by the customer within the first seven days from the delivery date stated by the couriers, and providing the customer’s delivery address is correct, we can raise an investigation on the seventh day with the aim to recover the parcel. Please be advised it is necessary to report non-delivery cases within 10 calendar days from the delivery date stated to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse and courier company has been concluded.